Operational Excellence

We help you get the most from your processes, people and technologies and create a company of problem-solvers.

Include Organizational Change and Design. A key ingredient of our approach is education to create internal capacity for long-term change

Include our own integration of time-tested tools such as Lean and Six Sigma

Include Design of Experiments.

Many companies, in a wide range of activity sectors, have reached important goals with our support:

• Saved 1,000 non-value added hours per month and increased processed payments by 50,000 monthly for a multi-country financial services operation.
• Recovered 1,700 non-value added hours per month and increased accounts payable capacity by 25,000 invoices per month for a shared services center.
• Designed an operational strategy to support expansion of shared services to multiple countries for an international foods company.

• For the regional headquarters of a major oil producer, reduced storage space cost by 90% in 2 years.
• Redesigned the disposition of office furniture and equipment to maximize reuse and reduce disposal.
• Accelerated the closing of financial liabilities left behind by outgoing contractors.
• Improved spending coordination between authorized parties to guarantee funds for multi-year projects.

• Planned hospital facilities and operations for increased utilization and better patient flow.
• Simulated multiple scenarios of hospital capacity and layouts.
• Improved speed of medical supply chains: order to delivery.
• Accelerated processing and reporting of medical diagnoses.
• Designed and deployed methods for better data quality, analytics and visualization.
• Deployed lean healthcare practices.

• Reduced scrap of worst-quality product from 7% to less than 2% in 3 weeks for a laminated woods manufacturer.
• Reduced die manufacturing rework from 22% to 8% in 3 months.
• For a maker of aircraft parts, shortened duration of a parts-smoothing operation from over 8 to less than of 4 hours.
• Reduced to zero the number of customer defects for the highest volume product of a metal fabricator.
• For a quick-response metal parts manufacturer, extended time between tool changes from 2 to 9 hours, letting off-shifts operate unattended.

• Improved fulfillment of packaged flower bouquets for an international florist.
• For a petrochemical center of excellence, reduced compliance risk of international import-export shipping tasks.
• For a nationwide hardware franchise, accelerated start-up and turn-around periods resulting in more open stores per year and incremental sales of $6m.

• For a 3-tier automotive supply chain, improved management of production schedules reducing error rates, accelerating communication to and from suppliers and increasing inventory turns.
• For a Gulf of Mexico chemical manufacturer, optimized pipeline flow volume resulting in $6m monthly additional revenue.
• For a regional pipeline operator, lowered crude oil pumping costs through better scheduling that takes advantage of hourly electricity price variations.
• Reduced energy spent to unload tanker ships by optimizing pumping procedures and taking advantage of the dock time allowed.
• Coordinated all parties responsible for planning a pipeline operating budget, reducing changes and meeting contractual deadlines.